Shipping Policy

We are currently shipping only to Cyprus and Greece.

If you need any assistance, please contact us at dibimilanocyprus@gmail.com.

Please do not send your product back to the manufacturer. All returns must be sent directly to us.

You will be responsible for paying the shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Please note that we cannot guarantee that we will receive your returned item.

Return & Exchange Policy

Thank you for shopping with DIBI Milano Cyprus.

We offer refunds and/or exchanges within 30 days of your purchase. If more than 30 days have passed since your purchase, we are unable to offer a refund or exchange.

Eligibility for Refunds and Exchanges

To be eligible for a refund or exchange:

• The item must be unused and in the same condition in which you received it.

• The item must be returned in its original packaging.

• A receipt or proof of purchase is required.

• Only regular-priced items may be refunded. Sale items are non-refundable.

• If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges

We replace items only if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at dibimilanocyprus@gmail.com for return instructions, then send your item to our return address.

Non-Refundable Items

The following items cannot be refunded:

• Gift cards

• Certain health and personal care items

Partial Refunds

Partial refunds may be granted for:

• Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

• Items returned more than 30 days after delivery.

Refund Process

Once your return has been received and inspected, we will notify you by email that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If your refund is approved, it will be processed, and the amount will automatically be credited to your original method of payment within a few business days.

Late or Missing Refunds

If you have not yet received your refund:

1. Check your bank account again.

2. Contact your credit card provider, as it may take some time before your refund is officially posted.

3. Contact your bank, as processing times can vary.

If you have completed all of the above and still have not received your refund, please contact us at dibimilanocyprus@gmail.com.